How does your organization present QBRs / ABRs to SMB "Tech Touch" customers?
Expert 
To clarify, this would be for low volume, low spend, low touch customers that still need love and attention.
A few follow up questions:
- How does automation play a factor in scaling QBRs / ABRs for SMB "tech touch" customers?
- Are there overlaps between an enterprise customer QBRs and a SMB QBRs that make sense?
- Given the account spend, who's involved in the discussion?