Learning Resources for your CS teams

User: "Philipp Maucher"
Philipp Maucher
Contributor
Updated by Heather Wendt
Hi there!

Which learning and development resources do you recommend for your a) CS team leads and b) your CSMs? Would love to hear some of your book, podcast, online course, etc. suggestions.

Many thanks, best

Philipp

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    User: "Philipp Maucher"
    Philipp Maucher
    Contributor
    OP
    Updated by unknown
    Hi @Chad Horenfeldt, 

    Many thanks for the recommendations. The CS professionals handbook looks great!

    I started following Churn.FM and use a lot of the Gainsight Resources.

    Have a great Wednesday, cheers

    Philipp

    User: "Chad Horenfeldt"
    Chad Horenfeldt
    Expert
    Updated by unknown

    I just finished reading through the CS professionals handbook and I recommend that. There are some good tips that can help round out your CSM skills. 

    As a leader, the best tool that I use is Gong. I'm able to listen and then coach CSMs on what they are doing well and where they can improve. 

    The GGR and Success League podcasts are excellent. 

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