Learning Resources for your CS teams

Philipp Maucher
Philipp Maucher Member Posts: 6 Seeker
First Anniversary
edited August 14 in CS Org Conversations
Hi there!

Which learning and development resources do you recommend for your a) CS team leads and b) your CSMs? Would love to hear some of your book, podcast, online course, etc. suggestions.

Many thanks, best

Philipp

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  • Chad Horenfeldt
    Chad Horenfeldt Member Posts: 61 Expert
    Third Anniversary 10 Comments Photogenic
    edited August 2020

    I just finished reading through the CS professionals handbook and I recommend that. There are some good tips that can help round out your CSM skills. 

    As a leader, the best tool that I use is Gong. I'm able to listen and then coach CSMs on what they are doing well and where they can improve. 

    The GGR and Success League podcasts are excellent. 

  • Philipp Maucher
    Philipp Maucher Member Posts: 6 Seeker
    First Anniversary
    edited August 2020
    Hi @Chad Horenfeldt, 

    Many thanks for the recommendations. The CS professionals handbook looks great!

    I started following Churn.FM and use a lot of the Gainsight Resources.

    Have a great Wednesday, cheers

    Philipp

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