Learning Resources for your CS teams

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Philipp Maucher
Philipp Maucher Member Posts: 6 Contributor
First Anniversary
edited August 2023 in CS Org Conversations
Hi there!

Which learning and development resources do you recommend for your a) CS team leads and b) your CSMs? Would love to hear some of your book, podcast, online course, etc. suggestions.

Many thanks, best

Philipp

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  • Chad Horenfeldt
    Chad Horenfeldt Member Posts: 57 Expert
    Photogenic 5 Insightfuls First Anniversary
    edited August 2020
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    I just finished reading through the CS professionals handbook and I recommend that. There are some good tips that can help round out your CSM skills. 

    As a leader, the best tool that I use is Gong. I'm able to listen and then coach CSMs on what they are doing well and where they can improve. 

    The GGR and Success League podcasts are excellent. 

  • Philipp Maucher
    Philipp Maucher Member Posts: 6 Contributor
    First Anniversary
    edited August 2020
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    Hi @Chad Horenfeldt

    Many thanks for the recommendations. The CS professionals handbook looks great!

    I started following Churn.FM and use a lot of the Gainsight Resources.

    Have a great Wednesday, cheers

    Philipp