Looking for a training in order to build my tech touch strategy

Elisabeth Courland
Elisabeth Courland Member Posts: 10 Contributor
Second Anniversary 5 Comments Name Dropper
edited August 2020 in CS Technology
Hello everyone, 

I am in charge of building the Customer Success Strategy for tech touch segment of my company.
This is a great and challenging topic. 

Besides tool which is another topic, I am now looking for a training regarding marketing automation or customer success tech touch. 
I already found the amazing resources from @Jay Nathan and @Jeff Breunsbach but i need some practical knowledge to understand where to get started.
Would you have any material/ training / Ressources to recommand please?


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Comments

  • Jared Orr
    Jared Orr Member Posts: 51 Expert
    Second Anniversary Photogenic
    edited August 2020
    Hi @Elisabeth Courland. I have recently taken some CS training courses that have really helped me and even gotten me a few certifications.

    The two certifications I've received so far are from SuccessCoaching and CS Mastermind. Both are fantastic platforms to learn, grow, and connect with CS professionals. 

    I would recommend CS Mastermind since they have weekly virtual meetups and the two coordinators, Sue and Jason, have become great mentors for me. You can check it out here:     https://adopttec.com/?ref=cd25b4 SuccessCoahing is also a great place to gain some awesome industry knowledge. I'm currently working on my Level 3 certification from them. See more here: https://vrlps.co/FW24N3h/cp

    Best of luck!

    Jared Orr

    https://cswhisperer.blog/

    Customer Success Whisperer

  • Elisabeth Courland
    Elisabeth Courland Member Posts: 10 Contributor
    Second Anniversary 5 Comments Name Dropper
    edited August 2020
    Thanks Jared :)
  • Carlos Quezada
    Carlos Quezada Member Posts: 2 Navigator
    edited August 2020

    Elisabeth,

    We have built our CS practice with a digital 1st approach.
    If you'd like we can connect offline and I can share what we have done along the lines of scaling our digital CS journey.

    Carlos Quezada
    Head of Customer Success & Digital Services
    Aruba Networks a Hewlett Packard Enterprise Company


  • Jeff Breunsbach
    Jeff Breunsbach HLAdmin, Member Posts: 277 Gain Grow Retain Staff
    Third Anniversary 100 Comments Photogenic GGR Blogger 2022
    edited August 2020
    I'd love to sit in on this too - its actually coming up in our business. Maybe we record it and can post it back here for more to engage with @Carlos Quezada
  • Peter Sajevics
    Peter Sajevics Member Posts: 4 Navigator
    edited August 2020
    I would also be very happy to participate, as I am in a similar spot at the moment.
  • Anita Toth
    Anita Toth Member Posts: 245 Expert
    Third Anniversary 100 Comments Photogenic
    edited August 2020
    @Jeff Breunsbach  That would be awesome if you could record and share.  +1 to that idea. ?
  • Sana Farooq
    Sana Farooq Member Posts: 28 Expert
    First Anniversary
    edited August 2020
    I would be happy to join as well; we just built out our Tech Touch initiative at the end of last year.
  • Brian Hartley
    Brian Hartley Member Posts: 185 Expert
    100 Comments First Anniversary
    edited August 2020
    +1 for attendance or access to recording :)
  • Rosalyn Curato
    Rosalyn Curato Member Posts: 3 Navigator
    First Anniversary
    edited August 2020
    +1 to attending! We kicked off this work a week ago and I would love to find ways to keep the momentum going.
  • Walter Zepeda
    Walter Zepeda Member Posts: 20 Thought Leader
    edited August 2020
    I would definitely like to get in on that if possible! I really need to get started on this
  • Rosalyn Curato
    Rosalyn Curato Member Posts: 3 Navigator
    First Anniversary
    edited August 2020
    Circling back on this thread, is anyone point on getting a meeting scheduled? If not, I'm happy to send out a doodle poll and get something on our calendars.
  • Carlos Quezada
    Carlos Quezada Member Posts: 2 Navigator
    edited August 2020

    Rosalyn,

    Thanks for following up.


    Jeff Breunsbach and I were discussing about formalizing this.


    @Jeff Breunsbach thoughts?

    Carlos

     

     

     

     

    signature_30750519

    CARLOS QUEZADA

    HEAD OF CUSTOMER SUCCESS

    T:650.236.7375 M:408.623.4398  |  [email protected]
    3333 SCOTT BLVD  |  SANTA CLARA, CA 95054

     

     



    -------------------------------------------
    Original Message:
    Sent: 8/27/2020 1:44:00 PM
    From: Rosalyn Curato
    Subject: RE: Looking for a training in order to build my tech touch strategy

    Circling back on this thread, is anyone point on getting a meeting scheduled? If not, I'm happy to send out a doodle poll and get something on our calendars.
  • Christian Baliko
    Christian Baliko Member Posts: 1 Navigator
    Second Anniversary
    edited August 2020
    +1 to attending! Would be great if it could recorded! Thanks!

    ------------------------------
    Christian Baliko
    Customer Success Manager - Ungerboeck
    ------------------------------
    -------------------------------------------
    Original Message:
    Sent: 08-25-2020 13:57
    From: Jeff Breunsbach
    Subject: Looking for a training in order to build my tech touch strategy

    I'd love to sit in on this too - its actually coming up in our business. Maybe we record it and can post it back here for more to engage with @Carlos Quezada

    ------------------------------
    Jeff Breunsbach
    Director, Customer Experience | Higher Logic
    ------------------------------

    Original Message:
    Sent: 08-25-2020 12:59
    From: Carlos Quezada
    Subject: Looking for a training in order to build my tech touch strategy

    Elisabeth,

    We have built our CS practice with a digital 1st approach.
    If you'd like we can connect offline and I can share what we have done along the lines of scaling our digital CS journey.

    Carlos Quezada
    Head of Customer Success & Digital Services
    Aruba Networks a Hewlett Packard Enterprise Company



    ------------------------------
    Carlos Quezada

    Original Message:
    Sent: 08-19-2020 05:46
    From: Elisabeth Courland
    Subject: Looking for a training in order to build my tech touch strategy

    Hello everyone, 

    I am in charge of building the Customer Success Strategy for tech touch segment of my company.
    This is a great and challenging topic. 

    Besides tool which is another topic, I am now looking for a training regarding marketing automation or customer success tech touch. 
    I already found the amazing resources from @Jay Nathan and @Jeff Breunsbach but i need some practical knowledge to understand where to get started.
    Would you have any material/ training / Ressources to recommand please?




    ------------------------------
    Elisabeth Courland
    Customer Success Manager
    ------------------------------
  • Anna Alley
    Anna Alley Member Posts: 72 Expert
    Third Anniversary 10 Comments Photogenic Name Dropper
    edited August 2020
    I would love to participate in this as well. We have just started building out our Tech Touch strategy and are being challenged further on expansion and scalability. Would love to hear from others on how they're accomplishing similar asks!
  • Jeff Breunsbach
    Jeff Breunsbach HLAdmin, Member Posts: 277 Gain Grow Retain Staff
    Third Anniversary 100 Comments Photogenic GGR Blogger 2022
    edited August 2020
    Awesome, here's the link to sign up: https://bit.ly/GGR-Techstack-meeting

    @Anna Alley
    @Walter Zepeda
    @Peter Sajevics
    @Christian Baliko
    @Sana Farooq
  • Sana Farooq
    Sana Farooq Member Posts: 28 Expert
    First Anniversary
    edited September 2020
    Hey All,

    I unfortunately (or fortunately, depending on how much you appreciate oral hygiene) have a dentist appointment tomorrow at our scheduled time, and our Tech Touch Manager is also booked so can't attend as my replacement. Please feel free to reach out to me afterwards if you'd like to chat through our efforts building out our growing Tech Touch segment. Happy to schedule some time!
  • Elisabeth Courland
    Elisabeth Courland Member Posts: 10 Contributor
    Second Anniversary 5 Comments Name Dropper
    edited September 2020
    Will you be able to record the conversation please @Jeff Breunsbach ?
  • Jeff Breunsbach
    Jeff Breunsbach HLAdmin, Member Posts: 277 Gain Grow Retain Staff
    Third Anniversary 100 Comments Photogenic GGR Blogger 2022
    edited September 2020
    Thank you to all of those that showed up yesterday - we had a good discussion but realized that we can go further in depth. We're going to be creating a Mini-Series around CS Technology to help dive deeper in specific topics. 

    For now, here's a link to the recording: 

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