Looking for a training in order to build my tech touch strategy

Hello everyone,

I am in charge of building the Customer Success Strategy for tech touch segment of my company.
This is a great and challenging topic.

Besides tool which is another topic, I am now looking for a training regarding marketing automation or customer success tech touch.
I already found the amazing resources from @Jay Nathan and @Jeff Breunsbach but i need some practical knowledge to understand where to get started.
Would you have any material/ training / Ressources to recommand please?

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[Deleted User]

Thank you to all of those that showed up yesterday - we had a good discussion but realized that we can go further in depth. We're going to be creating a Mini-Series around CS Technology to help dive deeper in specific topics.

For now, here's a link to the recording:

https://www.youtube.com/watch?v=lhxY1ilbisw

Elisabeth Courland

Will you be able to record the conversation please @Jeff Breunsbach ?

Sana Farooq

Hey All,

I unfortunately (or fortunately, depending on how much you appreciate oral hygiene) have a dentist appointment tomorrow at our scheduled time, and our Tech Touch Manager is also booked so can't attend as my replacement. Please feel free to reach out to me afterwards if you'd like to chat through our efforts building out our growing Tech Touch segment. Happy to schedule some time!

[Deleted User]

Awesome, here's the link to sign up: https://bit.ly/GGR-Techstack-meeting

@Anna Alley
@Walter Zepeda
@Peter Sajevics
@Christian Baliko
@Sana Farooq

Anna Alley

I would love to participate in this as well. We have just started building out our Tech Touch strategy and are being challenged further on expansion and scalability. Would love to hear from others on how they're accomplishing similar asks!

Christian Baliko

+1 to attending! Would be great if it could recorded! Thanks!

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Christian Baliko
Customer Success Manager - Ungerboeck
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Original Message:
Sent: 08-25-2020 13:57
From: Jeff Breunsbach
Subject: Looking for a training in order to build my tech touch strategy

I'd love to sit in on this too - its actually coming up in our business. Maybe we record it and can post it back here for more to engage with @Carlos Quezada

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Jeff Breunsbach
Director, Customer Experience | Higher Logic
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Original Message:
Sent: 08-25-2020 12:59
From: Carlos Quezada
Subject: Looking for a training in order to build my tech touch strategy

Elisabeth,

We have built our CS practice with a digital 1st approach.
If you'd like we can connect offline and I can share what we have done along the lines of scaling our digital CS journey.

Carlos Quezada
Head of Customer Success & Digital Services
Aruba Networks a Hewlett Packard Enterprise Company

------------------------------
Carlos Quezada

Original Message:
Sent: 08-19-2020 05:46
From: Elisabeth Courland
Subject: Looking for a training in order to build my tech touch strategy

Hello everyone,

I am in charge of building the Customer Success Strategy for tech touch segment of my company.
This is a great and challenging topic.

Besides tool which is another topic, I am now looking for a training regarding marketing automation or customer success tech touch.
I already found the amazing resources from @Jay Nathan and @Jeff Breunsbach but i need some practical knowledge to understand where to get started.
Would you have any material/ training / Ressources to recommand please?

------------------------------
Elisabeth Courland
Customer Success Manager
------------------------------

Carlos Quezada

Rosalyn,

Thanks for following up.

Jeff Breunsbach and I were discussing about formalizing this.

@Jeff Breunsbach thoughts?

Carlos

signature_30750519

CARLOS QUEZADA

HEAD OF CUSTOMER SUCCESS

T:650.236.7375 M:408.623.4398 | carlos.quezada@hpe.com
3333 SCOTT BLVD | SANTA CLARA, CA 95054

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Original Message:
Sent: 8/27/2020 1:44:00 PM
From: Rosalyn Curato
Subject: RE: Looking for a training in order to build my tech touch strategy

Circling back on this thread, is anyone point on getting a meeting scheduled? If not, I'm happy to send out a doodle poll and get something on our calendars.

rosalynas

Circling back on this thread, is anyone point on getting a meeting scheduled? If not, I'm happy to send out a doodle poll and get something on our calendars.

Walter Zepeda

I would definitely like to get in on that if possible! I really need to get started on this

rosalynas

+1 to attending! We kicked off this work a week ago and I would love to find ways to keep the momentum going.

Brian Hartley

+1 for attendance or access to recording

Sana Farooq

I would be happy to join as well; we just built out our Tech Touch initiative at the end of last year.

Anita Toth

@Jeff Breunsbach That would be awesome if you could record and share. +1 to that idea. ?

Peter S

I would also be very happy to participate, as I am in a similar spot at the moment.

[Deleted User]

I'd love to sit in on this too - its actually coming up in our business. Maybe we record it and can post it back here for more to engage with @Carlos Quezada

Carlos Quezada

Elisabeth,

We have built our CS practice with a digital 1st approach.
If you'd like we can connect offline and I can share what we have done along the lines of scaling our digital CS journey.

Carlos Quezada
Head of Customer Success & Digital Services
Aruba Networks a Hewlett Packard Enterprise Company

Elisabeth Courland

Thanks Jared

Jared Orr

Hi @Elisabeth Courland. I have recently taken some CS training courses that have really helped me and even gotten me a few certifications.

The two certifications I've received so far are from SuccessCoaching and CS Mastermind. Both are fantastic platforms to learn, grow, and connect with CS professionals.

I would recommend CS Mastermind since they have weekly virtual meetups and the two coordinators, Sue and Jason, have become great mentors for me. You can check it out here: https://adopttec.com/?ref=cd25b4 SuccessCoahing is also a great place to gain some awesome industry knowledge. I'm currently working on my Level 3 certification from them. See more here: https://vrlps.co/FW24N3h/cp

Best of luck!