Liaising with stakeholders in the NON SaaS world
Contributor 
Hi everyone,
During the Office Hours webinar yesterday I brought up this topic and would like to get some feedback from a wider audience:
I'm gearing up to work with a custom engineering and development company and have also ran into this scenario while working in the Healthcare IT space: Each client may have a different build/service/need (mobile apps, communication/marketing platforms, cloud hosting) unlike the SaaS world.
1. With such unique, "non-repeatable" offerings, how do you keep the various stakeholders engaged?
Frankly most of the stakeholders are not the end or intended users, rather IT/IS teams that have to manage the solution going forward.
AND
2. Have you crafted a unique communication style, cadence or method that works well across industries?
@Diana De Jesus may also have some tidbits to add to my inquiry.
Articles and references are also welcome!
Thanks a lot! Merci beaucoup!
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Rachel Priest
Customer Success enthusiast, SaaS & Healthcare IT, francophone, soprano
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During the Office Hours webinar yesterday I brought up this topic and would like to get some feedback from a wider audience:
I'm gearing up to work with a custom engineering and development company and have also ran into this scenario while working in the Healthcare IT space: Each client may have a different build/service/need (mobile apps, communication/marketing platforms, cloud hosting) unlike the SaaS world.
1. With such unique, "non-repeatable" offerings, how do you keep the various stakeholders engaged?
Frankly most of the stakeholders are not the end or intended users, rather IT/IS teams that have to manage the solution going forward.
AND
2. Have you crafted a unique communication style, cadence or method that works well across industries?
@Diana De Jesus may also have some tidbits to add to my inquiry.
Articles and references are also welcome!
Thanks a lot! Merci beaucoup!
------------------------------
Rachel Priest
Customer Success enthusiast, SaaS & Healthcare IT, francophone, soprano
------------------------------