Senior Director of Getting Sh*t Done
Expert 
Excuse the click bait subject line but that is my dream job title - someone responsible for getting things DONE on behalf of customers across the entire company. Basically, someone to find friction or unnecessary effort and get rid of it.
Here's my challenge: I interviewed someone for a VP Support role who spent 2 years running support, but 5 years building a CS function from scratch at a start up. We want to hire talented people and he is one of them, but I need to come up with a job description that's more than a laundry list of things we need to get done.
At Cognite, we're pretty much starting CS from scratch. My thinking is we hire him to work alongside our community manager/customer marketing leader - she does the one-to-many and he does the one-to-one, delivering customer journeys, EBR deck, etc. Individual CSMs will use the collateral he builds and drives.
So: Have you come across a job title or job description in CS that encapsulates this? CS Ops? Success Planner? Customer Success Initiatives? Customer Success Strategy? Director of Getting Sh*t Done?
All comments welcome - help me innovate!
Here's my challenge: I interviewed someone for a VP Support role who spent 2 years running support, but 5 years building a CS function from scratch at a start up. We want to hire talented people and he is one of them, but I need to come up with a job description that's more than a laundry list of things we need to get done.
At Cognite, we're pretty much starting CS from scratch. My thinking is we hire him to work alongside our community manager/customer marketing leader - she does the one-to-many and he does the one-to-one, delivering customer journeys, EBR deck, etc. Individual CSMs will use the collateral he builds and drives.
So: Have you come across a job title or job description in CS that encapsulates this? CS Ops? Success Planner? Customer Success Initiatives? Customer Success Strategy? Director of Getting Sh*t Done?
All comments welcome - help me innovate!