I use the same talk track as @Shari Srebnick and do emphasize the expertise my teams brings to our company and the customer from their previous industry experience and emphasize the phrase "trusted advisor" for sure. We say the talk track while having this slide up in our Kickoff call as well.
How do you introduce the CSM role to your customers on decks and kickoffs? - Trusted Advisor - Your company advocate What else do you add? ... -posted to the "Customer Success Leadership Community" community Customer Success Leadership Community Post New Message How do you introduce CSM's role? Reply to Group Reply to Sender Sep 24, 2020 11:28 AM Effie Mansdorf How do you introduce the CSM role to your customers on decks and kickoffs? - Trusted Advisor - Your company advocate What else do you add?#CustomerSuccess#Roles&Responsibilities ------------------------------ Effie Mansdorf Global Head of Customer Success ------------------------------ Reply to Group Online View Thread Recommend Forward Flag as Inappropriate You are receiving this message because you followed one or more tags associated with this message thread. To unsubscribe from this message thread, go to Unsubscribe.