Hi Chrissy!
A big component that I would look as is how a platform integrates with the other tools you're using. Will you have do double-enter any information or can it get piped over? As an example, making sure we can pipe in CSAT to the platform was mission critical for us. Would be happy to chat more!
Hi Chrissy -
One question I like to ask is what their plans are to continue updating their platform and how you as a customer will be notified of updates/releases/etc.