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Names for customer facing function
Alex Farmer
What do you call your customer facing function - ie: the function your CCO leads? I've heard Customer Success, Customers for Life, etc, but curious as to what you call it. The challenge we have is that our entire customer/post-sale function is called Customer Success and the team I lead (CSMs) is also called Customer Success. So to make things simpler, what is another name for the function comprised of CSMs, support, services, and training?
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Matt Myszkowski
Hi
@Alex Farmer
We call this "Customer Experience", and it incorporates Customer Success, Product Support, Onboarding & Implementation & VoC.
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