Hi Paul -
You've taken a great step by joining our GGR community. Here's a link to a few other actions you can take in pursuit of your CSM role. Let me know any questions or feedback you may have and good luck on your search!
https://www.linkedin.com/pulse/3-ways-land-customer-success-role-without-prior-sesniak-m-ed-/
Good morning Paul!I hope that your day is treating you well. Glad to hear you're exploring this transition to Customer Success Management.Your resume does look great! If I could make a recommendation, it would be to include some metrics similar to the decrease in support resolution time in your more recent role. Things such as: