CSM Career

Hi All.

Just joined the community. I attended a Meet up for CSM the other night and they recommended I get involved with this community. I am looking to get into Customer Success Management and to that end my resume is attached. I have years of customer facing experience in IT and SaaS and leading teams, and this seems like the natural transition I have been looking for.

Thanks for any recommendations, guidance and information.

Warm Regards,

Paul Rosenbaum

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Comments

Yanira "Janita" Sesniak

Hi Paul -

You've taken a great step by joining our GGR community. Here's a link to a few other actions you can take in pursuit of your CSM role. Let me know any questions or feedback you may have and good luck on your search!

https://www.linkedin.com/pulse/3-ways-land-customer-success-role-without-prior-sesniak-m-ed-/

Chase Tinkham

Hey Paul,

Absolutely my pleasure. Best of luck to you! Let me know what other blockers you're hitting. Happy to try and help if/where I can.

Thanks,
Chase

Paul Rosenbaum

Chase,

Thank you so much for reaching out. I will make the recommended tweaks and see how it goes.

Warm Regards,

Paul

Chase Tinkham

Good morning Paul!

I hope that your day is treating you well. Glad to hear you're exploring this transition to Customer Success Management.

Your resume does look great! If I could make a recommendation, it would be to include some metrics similar to the decrease in support resolution time in your more recent role. Things such as:

Oversaw procurement of IT for US Senate with a total overall savings of $123,456.78 YoY
Managed X individual contributors with a total book of business of $X.XXMM with a logo retention rate of X% and revenue retention of Y%.
Decreased time to onboarding for on-prem solutions by over X%.
Etc.

In general, these metrics will catch the eyes of recruiters and hiring managers. I hope these small tweaks contribute in part to your next opportunity. Best of luck as you charge forward, Paul!

Sincerely,
Chase