Hi there!
Wondering if anyone has a sample of a red accounts playbook that you'd be willing to share. We are in the midst of creating a framework for red account management and I'd love to see how others have addressed the challenges.
Thanks!
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Thanks so much @Matt Vadala, @Ed Powers, @Jeremy Donaldson, @Russell Bourne, @Markus Siebeneick, @Laura Lakhwara, @Namhar, @madelyn , @Shari Srebnick, and @Dan Conroy for speaking on behalf of your teams about Red Account Playbooks.
Here are the highlights:
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On January 4, 2021 9:02 AM Ashmeet Bhatti via Gain Grow Retain <community@gaingrowretain.com> wrote: Hi Jay, Could you point me to the GGR library where this has been posted, if already? If not, would it be a bad idea to get it uploaded here on... -posted to the "Customer Success Leadership Community" community Customer Success Leadership Community Post New Message Re: Red Accounts Playbook Reply to Group Reply to Sender Jan 4, 2021 9:00 AM Ashmeet Bhatti Hi Jay,Could you point me to the GGR library where this has been posted, if already?If not, would it be a bad idea to get it uploaded here on this thread itself?
On December 30, 2020 3:41 PM Jessy Horrell via Gain Grow Retain <community@gaingrowretain.com> wrote: +1 for the broader share ------------------------------ Jessy Horrell Vodori ------------------------------ -posted to the "Customer Success Leadership Community" community Customer Success Leadership Community Post New Message Re: Red Accounts Playbook Reply to Group Reply to Sender Dec 30, 2020 3:40 PM Jessy Horrell +1 for the broader share
Hi Sandra - can I also get in on this action? afranklin@zendesk.com
Thank you in advance and happy new year!Alaina
HI Leah, I have one from a previous job but will need to scrub a few details, are you ok with that? Thanks, Sandra