Red Accounts Playbook

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Leah Katherine Hill
Leah Katherine Hill Member Posts: 4 Seeker
edited October 2023 in Customer Journey

Hi there!

Wondering if anyone has a sample of a red accounts playbook that you'd be willing to share. We are in the midst of creating a framework for red account management and I'd love to see how others have addressed the challenges.

Thanks!

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  • Sandra Guadagnoli
    Sandra Guadagnoli Member Posts: 7 Contributor
    edited December 2020
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    HI Leah, I have one from a previous job but will need to scrub a few details, are you ok with that?  Thanks, Sandra

  • Leah Katherine Hill
    Leah Katherine Hill Member Posts: 4 Seeker
    edited December 2020
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    Hi Sandra! Yes, much appreciated. You can send along to me   leahkatehill@gmail.com.

  • Nina Nowaczyk
    Nina Nowaczyk Member Posts: 1 Navigator
    First Anniversary Photogenic
    edited December 2020
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    Hello Sandra;

    Would you mind sharing with me as well?  I, too, am interested to see how others have addressed these challenges.   My email is ninanowaczyk@gmail.com.  Thank you!

  • James Hendrick
    James Hendrick Member Posts: 2 Navigator
    edited December 2020
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    Hi Sandra,

    I too would be very interested if you don't mind sharing.  My personal email is oldworldwine@sbcglobal.net.

    Thanks, and happy holidays!

    James Hendrick

  • Natalie Williams
    Natalie Williams Member Posts: 14 Thought Leader
    edited December 2020
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    Hi  @Sandra Guadagnoli, would you be willing to share with me as well? Thank you so much in advance! here is my email: Natalie@sureveystance.com

    -Natalie

  • Anna Alley
    Anna Alley Member, CS Leader Posts: 70 Expert
    Photogenic First Anniversary First Comment Name Dropper
    edited December 2020
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    Hi Sandra,


    I would love to see this as well if you don't mind! aalley@avidxchange.com


    Thanks!

  • Melissa Litwack
    Melissa Litwack Member Posts: 2 Navigator
    edited December 2020
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    Hi Sandra,

    I would love to see what you've put together as well - thank you!
    melissa.litwack@gmail.com

    --

    Melissa Litwack

    Phone: (609) 230-8852

  • [Deleted User]
    [Deleted User] Posts: 0 Navigator
    Photogenic First Anniversary 5 Insightfuls 5 Likes
    edited December 2020
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    Hi everyone, would love to see a version of this (scrubbed, of course) posted in the GGR library for all GGR members to benefit from. 

    This is a fantastic topic, thank you!

  • Daryl Colborne
    Daryl Colborne Member Posts: 50 Expert
    First Anniversary Photogenic Name Dropper First Comment
    edited December 2020
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    Sandra,

    I'd love to see this as well and appreciate you sharing :)  My email address is daryl.colborne@zerto.com


    Regards,
    Daryl

  • Saad Khan
    Saad Khan Member Posts: 10 Contributor
    First Anniversary
    edited December 2020
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    Hi Sandra,


    If you don't mind, can I get a copy too? if so, my email is saad_u_khan@yahoo.com


    Regards


    Saad

  • Jessy Horrell
    Jessy Horrell Member Posts: 2 Navigator
    edited December 2020
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    +1 for the broader share
  • Mike Cardona
    Mike Cardona Member Posts: 1 Navigator
    edited December 2020
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    Hi Sandra, would you mind sharing it too? I can PM you if you'd like, thanks!
  • Peter S
    Peter S Member Posts: 4 Seeker
    First Anniversary Photogenic
    edited January 2021
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    Hi Sandra, I would love to have a copy as well if that is alright with you (peter.sajevics@stylehub.com).

    Thanks a lot!
  • Erika Villarreal
    Erika Villarreal Member Posts: 41 Expert
    5 Likes Name Dropper Combo Breaker First Comment
    edited January 2021
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    Hii Sandra!!! 
    I would love to see that playbook too! Would you mind also sharing that with me? My email: erika@smartmoving.com

    Thanksss!
  • Tom Parkinson
    Tom Parkinson Member Posts: 1 Navigator
    edited January 2021
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    Hi Sanda

    Looks like this is a popular offer! Ha.

    I'd love yo have a read of it too if that's OK? My email is: tomjamesparkinson@gmail.com

    I've created a few in the past, and they've always been domain specific outcome type presentations, I'd love to see what other people do too to help us continuously improve.

    Thanks

    Tom
  • Felipe Lewis
    Felipe Lewis Member Posts: 2 Navigator
    edited January 2021
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    Hi Sandra, 

    Would love if you could share it with me as well. Thanks so much. f.lewisc@gmail.com

    Best, 
    Felipe
  • Gay Hamilton
    Gay Hamilton Member Posts: 1 Navigator
    edited January 2021
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    Sandra, I would also love a copy, thanks!  hamilton.gay@customercare.vision
  • Ashmeet Bhatti
    Ashmeet Bhatti Member Posts: 2 Navigator
    edited January 2021
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    Hi Jay,

    Could you point me to the GGR library where this has been posted, if already?

    If not, would it be a bad idea to get it uploaded here on this thread itself?
  • Tyler Parker
    Tyler Parker Member Posts: 1 Navigator
    edited January 2021
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    Hi Sandra,

    If you are still willing to share I would love to see what you have put together. My email is tyler.bennett.parker@gmail.com.

    Thank you so much!
    Tyler
  • Ashna Patel
    Ashna Patel Member Posts: 13 Thought Leader
    edited January 2021
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    I agree. I would love to see this as well and would appreciate it if we can add it to our GGR Library here. Thank you!
  • Samantha Marc Borowsky
    Samantha Marc Borowsky Member Posts: 1 Navigator
    edited January 2021
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    Leah, would you mind sharing with me at sam.borowsky@gmail.com?
  • Gino Aguilar
    Gino Aguilar Member Posts: 2 Navigator
    edited January 2021
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    Hi Sandra! 

    May I get a copy as well? Thank you!
  • nkantouros
    nkantouros Member Posts: 1 Navigator
    First Anniversary Photogenic
    edited January 2021
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    Hi Sandra! Please include me as well, we are currently working on a similar initiative. Thanks!
    nkantouros@proformex.com

    HI Leah, I have one from a previous job but will need to scrub a few details, are you ok with that?  Thanks, Sandra

    Hi there!

    Wondering if anyone has a sample of a red accounts playbook that you'd be willing to share. We are in the midst of creating a framework for red account management and I'd love to see how others have addressed the challenges.

    Thanks!

  • Gino Aguilar
    Gino Aguilar Member Posts: 2 Navigator
    edited January 2021
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    Hi Sandra! Can you send it over to me please? ginoaguilar23@gmail.com. Thank you so much!
  • Joanne McCarter
    Joanne McCarter Member Posts: 2 Navigator
    edited January 2021
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    Hi Sandra, could you possibly send that to me too... j.mccarter@vu.city

    Thank you in advance!

    Kind Regards,
    Jo
  • Andrea Brisker
    Andrea Brisker Member Posts: 7 Contributor
    First Comment First Anniversary
    edited January 2021
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    Hi Sandra, 

    I would also love a copy andreab311@gmail.com
  • Alaina Franklin
    Alaina Franklin Member Posts: 2 Navigator
    edited January 2021
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    Hi Sandra - can I also get in on this action? afranklin@zendesk.com

    Thank you in advance and happy new year!
    Alaina

  • Varun Singh
    Varun Singh Member Posts: 1 Navigator
    First Anniversary
    edited January 2021
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    Hey Sandra,

    Please share the playbook with me as well. My email id is singhvarun.imnu@gmail.com
  • Jack Choppin
    Jack Choppin Member Posts: 3 Navigator
    edited January 2021
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    Hi Sandra, 

    If you are happy to share it with myself when you get a chance as well that would be superb. My email is j.a.choppin@gmail.com
  • Ankesh Agarwal
    Ankesh Agarwal Member Posts: 4 Seeker
    edited January 2021
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    Hi Sandra,

    Would love to have a copy, thanks already.

    Cheers,
    Ankesh
    ankesh_agarwal@yahoo.com