Have strong communication skills
Outgoing, empathetic, and well respected among their colleagues
Speaks up in team meetings; proactively shares best practices with fellow team members
Frequently seeks out opportunities for process improvement
Strategically thinks about customer communications and engagement
Actively champions and advocates for your product with customers
Natural leader able to help team members adhere to internal deadlines
Good timing as we are in the process of redefining our contact roles for our customers. Here's how we are going about defining our "Adoption Champions":
The Adoption Champion focuses on day-to-day tactical implementation and execution of the agreed on desired outcome through our software. They may report to the Executive Sponsor and work strategically with this person by communicating wins, implementation advancements and quantified examples of how we are mutually working towards the agreed on desired and measurable business outcomes. This person is also responsible for helping advocate internally for our partnership. The CSM and the Adoption Champion will work closely together to coordinate trainings, EBR's with Executives, and gather feedback for feature requests and product improvements.
Something to also note, the "adoption champion" for us is typically not someone who holds the budget, but likely has some influence in the continued ROI and success of our partnership. For our smaller SMB clients, it's possible that the "Champion" can also be the Executive Sponsor so there's some flexibility around that. Hope this helps!
Customer Champion typically acts as an advocate for you within the company. Likely does one or more of the following…
Pre-Sales:
Post-Sales: