I would like to talk about referrals! As a CSM on the job hunt I am told that my best chance at scoring an interview is through a referral, but how do I go about doing that? Who do you ask? Where do y…
Hello, I've been putting new processes into place for our company's reference program and we're getting some pushback from the sales department. I'd really love to hear feedback from this community on…
One of my long-term goals for our CS team is to launch a Customer Advisory Board, but it isn't the immediate priority. To kick things off, I'd like to host some sessions with our clients by vertical. …
Hey CS Community, For 2021 goals, I'd like the CSM's to start gathering customer references. They will have a goal of 3 per quarter. Does anyone have an example of a referral process? Or am I over-eng…
Hey All - What is your internal definition of a 'champion' within your accounts? How did your team get to that definition? We are starting to redefine this internally as a CS + Product Team initiative…
Would love to hear from the community. Here's a story: Today, I had a customer who experienced these challenges: * original CSM was unengaging and unresponsive so they requested a CSM change. They got…
I was wondering if anyone has some templates for questions that customers can answer while giving a testimonial? Something like, "What problems were you having before adopting XYZ solution? How did yo…
Using “I noticed” statements are a powerful way to lead to a value based data driven conversation. Not to mention they are fresh. I watched a presentation earlier this week. The presenter offered usin…
I'm eager to get all my fellow peers’, opinion on the best process to approaching customers as and internal resource for your organization. Often times, when we have a successful customer, or a custom…