Success & Support - Competitive Analysis

Good morning friends!

I am starting to do some competitive analysis of what our competitors offer in terms of Customer Success, Customer Support & Onboarding.

Has anyone done this before? Can y ou share any guidance or advice? Does anyone have a template I can borrow (I obviously mean steal!)?

Thank you!

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Matt Myszkowski

Hi Kate,

Thank you for your response. It's a decent shout, and to a certain extent I am doing that now as I start in my new role learning about our customers.

I just wondered if anyone has done it as a detailed analysis.

Thanks again, Matt

Kate Current

Hi Matt,

I reviewed this a few years ago at my previous company. I found the best source of information was our current customers. This can make for a meaningful reason for an executive to "check in".

-Kate

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