Success & Support - Competitive Analysis
Options
Matt Myszkowski
Member Posts: 143 Expert
Good morning friends!
I am starting to do some competitive analysis of what our competitors offer in terms of Customer Success, Customer Support & Onboarding.
Has anyone done this before? Can y ou share any guidance or advice? Does anyone have a template I can borrow (I obviously mean steal!)?
Thank you!
I am starting to do some competitive analysis of what our competitors offer in terms of Customer Success, Customer Support & Onboarding.
Has anyone done this before? Can y ou share any guidance or advice? Does anyone have a template I can borrow (I obviously mean steal!)?
Thank you!
0
Comments
-
Hi Matt,
I reviewed this a few years ago at my previous company. I found the best source of information was our current customers. This can make for a meaningful reason for an executive to "check in".
-Kate0 -
Hi Kate,
Thank you for your response. It's a decent shout, and to a certain extent I am doing that now as I start in my new role learning about our customers.
I just wondered if anyone has done it as a detailed analysis.
Thanks again, Matt0
Categories
- All Categories
- 11 GGR Information
- 156 GGR Cafe
- 19 Welcome to the Community
- 6 Badge and Rank Program
- 2 Specialized Groups
- 18 Future Customer Success Professionals
- 21 CS Conversations
- 190 CS Conversations
- 962 CS Operations Conversations
- CS Org Conversations
- 33 Industry Insights
- 195 Strategy & Planning
- 650 Customer Journey
- 8 Technology and Metrics
- 280 Digital CS (Engagement Programs)
- 208 CS Technology
- 93 Metrics & Analytics
- 17 Value Realization