Success & Support - Competitive Analysis

Matt Myszkowski
Member Posts: 143 Expert




Good morning friends!
I am starting to do some competitive analysis of what our competitors offer in terms of Customer Success, Customer Support & Onboarding.
Has anyone done this before? Can y ou share any guidance or advice? Does anyone have a template I can borrow (I obviously mean steal!)?
Thank you!
I am starting to do some competitive analysis of what our competitors offer in terms of Customer Success, Customer Support & Onboarding.
Has anyone done this before? Can y ou share any guidance or advice? Does anyone have a template I can borrow (I obviously mean steal!)?
Thank you!
0
Comments
-
Hi Matt,
I reviewed this a few years ago at my previous company. I found the best source of information was our current customers. This can make for a meaningful reason for an executive to "check in".
-Kate0 -
Hi Kate,
Thank you for your response. It's a decent shout, and to a certain extent I am doing that now as I start in my new role learning about our customers.
I just wondered if anyone has done it as a detailed analysis.
Thanks again, Matt0
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