Hi there!
Wondering if the community has any tips or tricks for communicating with clients on switching their billing from monthly to annual!
We're in the process of migrating our customers from an old classic version of our software to a new cloud based subscription model and the first step is a new order form - which will be switching them from monthly to annual billing - some mid cycle. CS is a fairly new function at our organization, so I don't have any history or relationships with a lot of these customers.
Would love any insight or input from anyone who has gone through this before - either the migration process from an on-prem to cloud and/or the conversion of monthly to annual billing.
Thank you in advance!