To Trial or Not to Trial??
Hi GGR Community,
I've had a question continue to pop up in my final stages of mapping our our Customer Journey. Do we offer a free trial or no free trial?
Our software tool helps track telecommunications commissions. It is rather tedious to set up on the front end, but once its done, it cuts tracking commission time in half at the very least.
Currently, if a prospect is wavering on if to buy or not, our salesman will offer a two week trial. Typically, getting setup and running commissions takes at least two weeks to get started so we usually end up offering them a month trial. The salesman is the primary contact in assisting with setup so our "ideal" onboarding journey is already altered.
My ultimate question is would you offer a trial, why or why not? And, how would you amend this process?
Thanks for any input!
Karen