3 Most Important CS Strategic Issues dollar for dollar in 2021

Just curious what the feeling is here at this current moment.

Currently in 2021, from purely the point of view of retaining the most customers and revenue, dollar for dollar what would be the most strategic things to invest in or do?

What would be your top 3?

How would you rank them?

Scaling with Automation (increasing capacity?)
CS operations?
Proving Value?
Charging for Customer Success Services?
Customer Education?

Others?

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