Service maps

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Julie Schifter
Julie Schifter Member Posts: 23 Thought Leader
Photogenic First Anniversary First Comment
edited February 2021 in CS Technology
Hi all, 

First of all, thanks for being such an amazing community. It is extremely valuable to get insights, knowledge and experiences from you. 

I was wondering if any of you use service mapping for external use and if so how does that template look and what are pros and cons? 

All the best 

Julie
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  • Brian Hartley
    Brian Hartley Member Posts: 185 Expert
    First Comment First Anniversary
    edited February 2021
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    Hey Julie - just want to make sure I am tracking, you are looking for a diagram showing the IT infrastructure that makes up your business ops/services?
  • Julie Schifter
    Julie Schifter Member Posts: 23 Thought Leader
    Photogenic First Anniversary First Comment
    edited February 2021
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    Hi Brian,

    When you put it like that I see how it may come across as a "less good" question ?

    Yes and no! I was curious to know if standard templates for service mapping exists. 
    SO the question is focused around the format and, of course, not the content?

    Does that explain it? 

    Best
  • Brian Hartley
    Brian Hartley Member Posts: 185 Expert
    First Comment First Anniversary
    edited February 2021
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    Ha, admittedly, I had to do a bit of Googling as I wasn't quite sure what service mapping was entirely :). 

    However, in my search I did find a few good templates out on the Web - admittedly I haven't ever done one.  Sorry, wish I could be of more help!

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