CSM Compensation - gaingrowretain

Jude Chiy · 2021-06-08T07:51:00+00:00

Hey all, What is the recommended comp split ratio between base and commission for CSMs for a low-churn, high upsell business? We are a high-touch freemium model business with 75% of our customers coming in via the free tier. Even users on the free tiers are assigned CSMs because we have such a high upsell opportunity. Our…

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