CSM Compensation
Seeker 
Updated by Heather Wendt
Hey all,
What is the recommended comp split ratio between base and commission for CSMs for a low-churn, high upsell business?
We are a high-touch freemium model business with 75% of our customers coming in via the free tier. Even users on the free tiers are assigned CSMs because we have such a high upsell opportunity. Our GTM is get clients initially on the free tier and then work to upsell them to paid tier once they realize value, which is the job of the CSMs.
I've seen most CSM pay be 75 to 80% base and 25 to 20% commission and/or bonus.
Anyone have any experience with a more mission-heavy split? E.g. 65 to 70% base and 35 to 30% commission and/bonus? Especially in a low churn, high-upsell business
Pros? Cons?
What is the recommended comp split ratio between base and commission for CSMs for a low-churn, high upsell business?
We are a high-touch freemium model business with 75% of our customers coming in via the free tier. Even users on the free tiers are assigned CSMs because we have such a high upsell opportunity. Our GTM is get clients initially on the free tier and then work to upsell them to paid tier once they realize value, which is the job of the CSMs.
I've seen most CSM pay be 75 to 80% base and 25 to 20% commission and/or bonus.
Anyone have any experience with a more mission-heavy split? E.g. 65 to 70% base and 35 to 30% commission and/bonus? Especially in a low churn, high-upsell business
Pros? Cons?