CSM client load and moving from a sales led to a product led strategy

Michael Saia · 2021-06-15T08:43:00+00:00

Hey GGR Community, First time posting here. I am looking to connect with leaders that have experience and understanding of the following: What is the ideal client load for a CSM? I've been under the impression that a CSM should manage 50 accounts or no more than $2,000,000 in total ARR. At PI we are working on developing a…