Looking for advice
Seeker 
Updated by Heather Wendt
Hello,
I recently joined a tech startup as a Customer Success Specialist. I am finishing up week two and still in the "fly on the wall" stage learning the tech and watching my CS manager and CS director take calls. Besides taking notes and asking how I can help, do you have any other advice on how else I can be successful in my current role? I am relatively new to CS, my last role had project management and communication skills but not to my current CS role's extent. My manager recommended using GGR, but if there are any other tools that are beneficial please comment below!
Thank you,
Kevin Bartram
I recently joined a tech startup as a Customer Success Specialist. I am finishing up week two and still in the "fly on the wall" stage learning the tech and watching my CS manager and CS director take calls. Besides taking notes and asking how I can help, do you have any other advice on how else I can be successful in my current role? I am relatively new to CS, my last role had project management and communication skills but not to my current CS role's extent. My manager recommended using GGR, but if there are any other tools that are beneficial please comment below!
Thank you,
Kevin Bartram