Hi GGR Community,
I'm in CS Ops, with a primary focus on CS Enablement. I feel like at this point, there isn't much on CS Enablement, and yet it is becoming more and more important. As CS Leaders, I would love to get some takes on the following questions.
Why? Well, two reasons. First, you may have stumbled across a brilliant idea or a roadblock which I haven't yet, and I'd be eternally grateful to know those. Second, I really want to help take CS Enablement from a "there's not much out there" to a "Oh, there are a ton of resources on that!" for when new folks join this role of CS. I feel like knowing more people's take on the following will help.
- What is current state of your CS Enablement function? Do you have a designated CS Enablement person, or are managers or the education team doing it?
- What has worked best for your team when it comes to enablement?
- What hasn't worked for your team when it comes to enablement?
- What questions are unanswered or strategies left unclear when it comes to CS Enablement?
- If you've hired, or were to hire, a CS Enablement person(s), what would be the primary metric(s) you would hope they would impact positively?
I super appreciate your response and time.
#CSEnablement #Scaling #training #Enablement