Hi all,
We use Intercom, it's a great conversational tool with lots of added features. Our customers can speak with us via live chat with an avg response time of 30 mins.
I'm keen to use the data (number of conversations, type of conversations, and rating of conversations) as a metric for our automated health scores, but haven't figured out a way just yet.
I'm wondering if anyone has managed to do this?
Liam
