Re-defining a Customer Health Score in Gainsight

Russell Bourne

GGR community, if you're a Gainsight user who successfully modified your customer health score criteria in Gainsight, after the initial setup, I would like to hear how you did it in a real-world scenario.

I've heard and seen a number of people say health score criteria setting is great the first time, and then difficult to ever modify.  It seems like it should be simple to change settings, and that is what Gainsight collateral says to do (with a picture guide) - so I'm trying to figure out what really happens when you're successful at it.

Thank you!

Russell