Customer Success - Who do you follow?

Hello!

Curious about who you all admire and respect in the customer success space? In growing my professional network, and continuing to research and learn, I want to make sure I'm not missing out on anyone. Who would you recommend following on LinkedIn or reading their blogs?

More specifically, anyone with expertise in scaling CS from startup stage or anyone experienced in providing high touch CS the right way? These are two areas I want to expand in and would love to know which leaders in these areas to learn more about.

Thanks!

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Comments

Anita Toth

Love this @Harish Maiya. I'm going to share it on LinkedIn tomorrow. It's too good not to share.

Melissa Flygare

Hi Brittany,

There are a lot of knowledgable folks in this space! If I could only pick one, it would be Kristi Faltorusso - hands down. She is a CS Rockstar! She has expertise in both scaling CS from startup stage and providing high-touch CS .. the right way. Seriously - she's incredible!

Mark Flanagan

The Customer Success Roundtable (https://www.linkedin.com/groups/12289692)

Farah Alam

Hi Brittany!

I have had a session with Rav Dhaliwal and he is amazing! He is considered one of the top Thought Leaders for the CS Industry, talking to him was like having an intellectual conversation with a human encyclopedia for Customer Success haha.
Check out his posts on https://ravsterd.medium.com/, every article is worth the read.

Jan Young

Brittany,
Anita's post inspired me, and I added some additional resources (and crowd sourced more in the comments) on this LI post:
https://www.linkedin.com/posts/jan-young-cx_churncrusher-customersuccess-customerexperience-activity-6864598022010089472-S7-q

In the post, I specify some folks who are focused on scaling CS. Regarding those who are focused on high touch - that's kinda everybody, but you would find that in the list of CS thought leaders that I include in the post and in the comments.

There are also some good books, blogs, and podcasts out there.

Hope it's helpful!
Best,
Jan

Brittany Yandura

Thank you!

Anita Toth

I posted on LinkedIn about this a few days ago. The CS community delivered a wealth of resources, people and blogs to follow. (There were 108 comments!)

Here's the post: https://www.linkedin.com/feed/update/urn:li:activity:6864561022091571200/

Anita Toth

I posted on LinkedIn about this a few days ago. The CS community delivered a wealth of resources, people and blogs to follow. (There were 108 comments!)

Here's the post: https://www.linkedin.com/feed/update/urn:li:activity:6864561022091571200/

Brian Nicholls

Hi Brittany, couple of suggestions for your review:

Markus Rentsch https://www.linkedin.com/in/markus-rentsch-customer-value-led-growth-for-saas/
Ashna Patel https://www.linkedin.com/in/ashnapatel92/
Josh Schachter https://www.linkedin.com/in/jschachter/

Celine Bocchi

Hi Brittany,
In addition to GGR of course, I have been enjoying Remco de Vries from Insided blogs and webinars.
Cheers,
Celine

Judith Taan

Following! Very interested in this topic as well