I'm eager to get all my fellow peers’, opinion on the best process to approaching customers as and internal resource for your organization. Often times, when we have a successful customer, or a customer who is eager to partner in product design, or testimonials all teams are eager to contact them.
This results in getting approached multiple times within a short window by too many of our team members from different departments. The willing customer can get annoyed and effect the great relationship the CSM has been working on building.
Curious to hear how you balance this within your CS org and what process you have put in place to manage it. Looking forward to your input!