Seeking input on using CSAT to evaluate onboarding team as part of bonus

Hello. We are looking to include the post-onboarding CSAT score as part of the onboarding team's bonus calculation. I want to make sure that the questions we ask give us an read on the onboarding manager's performance as well as the company's overall performance with onboarding new clients. 

Given this, what (quantitative) questions do you think should include to evaluate individual and company performance? Why? Which ones would you think would not be good? Why? How do the questions you suggest apply to individual vs overall performance?  

Thank you!

Best,
Laurie

#onboarding #performance #csat #survey