First CSM at a software company
Hope you're having a great day :)
My name is Bayron, I'm from Costa Rica and recently moved to Germany to start a new stage of my life. A good friend of mine recommended me GRR and as per what I have seen so far is a wonderful community with a combination of knowledgeable professionals and people willing to help.
2 weeks ago I started my journey at a software development company as a Support Specialist. My background as JR project manager, onboarding consultant, leadership, and a little of CSM gave me enough resources/knowledge to provide them with some improvements which they liked and now they want me to start from zero a CSM process/department. I'm so excited because I really want this but I have never started from scratch. They have no more than 100 employees.
I know I first need to start with some discovery questions and based on the answers implement new processes.
Any suggestions? I'm ready to learn :)
Thanks in advance!
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