Focused Strategic (1:1 to 1:3) CSM Value

User: "dianej27"
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Updated by Heather Wendt
I've been thinking a lot about how an extremely focused resource (1:1 to 1:3) could help our largest, most strategic customers achieve their goals and become stickier. 

Has anyone worked with a model like this? What are your thoughts?

I would also love to see any job descriptions for roles like this. I've done some online searching but so far have not found anything. If you have one, I would really appreciate it if you would send it to me!

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