Asking open-ended questions
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Expert 
We've got a fellow CS Leader who is working to document "open-ended questions" that can be asked at various stages of the customer journey.
In particular, if we have a customer who is 2-years into a relationship, self-sufficient, etc. -- what can we be asking to generate the right discussions? How can we keep them engaged and not become repetitive?
In particular, if we have a customer who is 2-years into a relationship, self-sufficient, etc. -- what can we be asking to generate the right discussions? How can we keep them engaged and not become repetitive?