All companies put Customer Education first. But, Customer Education can be loosely defined. It is only in the later stages, that companies can pay for first rate Customer Education, and then it is a business accelerator.
We are a very early stage product (about to launch). So right now our top 3 for the year would be:1. Customer Education - Ensuring every customer is set-up for success through a 5-star onboarding process so we can ensure proper adoption
2. Proving Value - working closely with these initial customers to showcase ROI and make them "case study worthy"
3. Establishing our playbooks and the CS function itself.
If I think about my previous stint, where I was handling a mature business (Freshchat @ Freshworks), my top 3 would have been:
1. CS Operations
2. Proving Value
3. Customer Education