CSM client load and moving from a sales led to a product led strategy
Seeker 
Hey GGR Community,
First time posting here. I am looking to connect with leaders that have experience and understanding of the following:
What is the ideal client load for a CSM? I've been under the impression that a CSM should manage 50 accounts or no more than $2,000,000 in total ARR.
At PI we are working on developing a product-led motion as part of our go-to-market strategy. I would love to pick the brains of those that have experience going through this evolution. What were the challenges? What would you have done differently? What were the benefits? How did you effectively plan and adapt to the changes PLG has on the organization? etc....
I look forward to discussing.
Talk soon,
Mike
First time posting here. I am looking to connect with leaders that have experience and understanding of the following:
What is the ideal client load for a CSM? I've been under the impression that a CSM should manage 50 accounts or no more than $2,000,000 in total ARR.
At PI we are working on developing a product-led motion as part of our go-to-market strategy. I would love to pick the brains of those that have experience going through this evolution. What were the challenges? What would you have done differently? What were the benefits? How did you effectively plan and adapt to the changes PLG has on the organization? etc....
I look forward to discussing.
Talk soon,
Mike