Thought Leadership Corner

Discussion List

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  Seeking 3–5 CS reviewers for the first ITIL-aligned Customer Success Management Practice Guide

  Answered ✓ Natalya_Ch 252 views 7 comments 0 points Most recent by Chimeria Gonzalez June 22CS Operations Conversations
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  Seeking CS/Renewals role- I get the spiffs!

  Msg325 16 views 0 comments 0 points Most recent by Msg325 September 2025CS Conversations
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  Customer Success in 2025... What’s next for us?

  Melissa B 137 views 0 comments 0 points Most recent by Melissa B January 2025CS Conversations
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  2024 trends in CS

  Udynska 23 views 0 comments 0 points Most recent by Udynska December 2024CS Conversations
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  TLC - Is AI a 3-Dimensional PLG?

  Announcement Guy Galon 194 views 2 comments 0 points Most recent by Guy Galon June 2024CS Technology
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  TLC - Sales or Revenue Driver - the same thing?

  Rod Cherkas 360 views 6 comments 2 points Most recent by Ed Powers June 2024CS Conversations
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  TLC - How do you manage communications?

  Brian O'Keeffe 257 views 9 comments 0 points Most recent by Brian O'Keeffe May 2024CS Conversations
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  TLC - As a CSM, what value does your unique knowledge bring in the eyes of your customers?

  Ed Powers 125 views 4 comments 1 point Most recent by Guy Galon May 2024CS Conversations
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  Maximizing Revenue Potential with the LAER Framework in Customer Success

  Keith P 241 views 0 comments 1 point Most recent by Keith P April 2024CS Conversations
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  Should CEOs spend "a day in our shoes"?

  Bob London 271 views 8 comments 1 point Most recent by Anna Alley April 2024CS Conversations
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  Self-Service vs Personalized Support

  Julie Fox 215 views 2 comments 2 points Most recent by Ola Ogungbemile April 2024CS Conversations
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  CSMs as Content Providers

  Pam Micznik 167 views 5 comments 1 point Most recent by Pam Micznik March 2024CS Conversations
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  Combining Sales and Customer Success Into One

  Jeff Heckler 656 views 5 comments 2 points Most recent by Carmit Proper March 2024CS Conversations