Hey everyone! 👋 Gayan here from Calgary, AB.
Background:Â Customer Success Leader with 10+ years in enterprise SaaS. Most recently led CS for 100+ accounts at Guest-Tek (hospitality tech), managing Fortune 500 brands including Marriott, Hyatt, and Hilton while coaching a distributed team of 5 CSMs across APAC.
Achievements: Achieved 105% NRR, maintained <8% churn, and built CS playbooks adopted across 3 regions. Balanced player-coach responsibilities — managing my own enterprise portfolio while developing team capability.
Currently:Â Exploring IC and leadership Customer Success opportunities in remote Canada. Passionate about building proactive CS functions, data-driven health monitoring, and executive stakeholder engagement.
Love to chat about:Â Enterprise account management, team leadership & coaching, playbook development, QBR strategies, or anything CS-related!
Excited to be here and learn from this amazing community!Â
