Customer Success commercial training

Hello!

I am interested in getting some commercial training for my team of CSMs. There's plenty of sales training out there but I'm wondering if there are any courses/resources for Customer Success sales training? There's of course different situations, nuances to selling as a CSM within an existing account and relationship and other operational factors to their role to consider!

Any help greatly appreciated. Thank you!

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SarahMachon

Hi Jessica. We hired James Cook from https://www.nextlevelcpi.com/commerciality when we introduced an upsell and expansion target for our CSMs. I attended to make sure it was a good fit. The team found it helpful and started having scoping conversations and generating leads.

JessieA

Thanks so much Sarah, I'll check them out 😊

SarahMachon

You're welcome. Let me know what you think if you don't mind. Would be good to hear back if they were a good fit for your team.