July 10, 2023
This week we are bringing back a 2021 podcast with Wayne McCulloch on the 7 pillars of Customer Success.
Focusing on the fact that it is moments with the customer rather than the customer relationship that is owned, Wayne shares how focusing on those key moments will provide a stronger customer experience.
With some practical examples, Wayne shares how companies who build for success through optimizing processes internally while still focusing on the customer's definition of success create the most impactful experiences.
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