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CS Blueprint: Leadership Lessons and Utilizing GitLab
January 31, 2022 In this week's CS Blueprint, Jay, Kristi, and Jeff discuss the Disney move from FastPass to Disney Genie, lessons learned when scaling a company from 0-500, and GitLab as a resource center. Listen here
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Churned Customers and Off-Boarding Plans
January 28, 2022 Today, Anita Toth joins host Jeff Breunsbach for a conversation about churned customers. This conversation will bring insight into off-boarding plans and how to prepare for an exit interview. Listen here
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CS Blueprint: Webinars, Investing, and CX Predictions
January 26, 2022 In this week's CS Blueprint, Jay, Kristi, and Jeff discuss the effectiveness of webinars, how customer success is playing a role in how people invest, and CX predictions in 2022. Listen here
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CS Blueprint: Amazon Outage, Compensation Survey & More
January 25, 2022 In this week's CS Blueprint, Jay, Kristi, and Jeff discuss the results of a compensation survey, the Amazon outage, and a 20 minute work meeting idea. Our goal: to give tactical, direct advice to customer success leaders. Listen here
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CS Blueprint: Inspiring Leaders and Ideas
January 21, 2022 In this week's CS Blueprint, Jay, Kristi, and Jeff discuss inspiring leaders, ideas, and articles. Our goal: to give tactical, direct advice to customer success leaders. Listen here
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Customer Success and General Counsel
January 19, 2022 Today, Lisa Gilley, General Counsel at Higher Logic, is here today for a discussion with Jay and Jeff on how General Counsel and Customer Success teams can work together. Listen Here
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CS BluePrint: CS Articles and Brainstorming
January 17, 2022 In this week's CS Blueprint, Jay and Jeff walk through a few customer success articles, and brainstorm CS strategies. Our goal: to give tactical, direct advice to customer success leaders. Listen here
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CS Operations
January 13, 2022 Today, Christine Lavery, Senior Director of Customer Success and Secure works, joins the show today for a discussion on customer success operations! Listen here
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Customer Onboarding and Implementation Process
January 12, 2022 Today, Jordan Silverman, Vice President of Customer Success at MarketMan, joins the show today for a discussion on customer success onboarding, and how to handle unresponsive customers during onboarding. Listen Now