Recent Discussions
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How did you configure lifecycle Stages in your CS platform? I am looking to stand Stages in Gainsight up for the CX org I support. We are starting from scratch & I am curious to hear what other stages…
👉 No actual data backing while assigning weights 👉 Not updating weights with updates in product and customer behaviour 👉 It gives you a sense of health not if they are more likely to expand or chur…
Hi GGR community, I’m looking for some resources and examples of how CSM variable comp can be structured. We have a team NRR target but no levers to upsell at the moment. I’m looking for some question…
I inherited a CRM that an acquired company was using. I do not see any way to get it up and running, even in the most nominal sense, without a complete redeployment from scratch. I have experience wor…- Hi! First post here and I'm excited for some feedback! We use salesforce for our CS team and have been struggling with visibility into churn mitigation efforts/progress and keeping CSMs organized arou…
Our team is working on refreshing our program to identify, log, and reward customers who help us with things like testimonials, case studies, and prospect references. What framework have you found to …
Good morning, everyone. I work in a small company, and I am responsible for creating a health score for the customer success team to use. The metrics to be used have already been thought out, but I am…
Hello Everyone, One of my customers has been inactive for the past 6-7 months. I have tried reaching out to them through personalized and product marketing emails, texts, and calls, but I didn't recei…
Does anyone have any experience or recommendations of tools/software for tracking media and news updates of your customer base? I am looking to track updates on approx. 200 companies in our customer b…
Hello there, How many of you faced issues with opportunity data in your organization? Did you really check why teams are creating issues in opportunity data? How did you resolve the opportunity data i…
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