As the new year started, I want to invest in some learnings. I will start by taking advantage of the premium Linkedin account. Does anyone have any recommendations? Any courses a CS professional should take on Linkedin? If not what do you suggest to focus on to expand knowledge?
Hi GGR Community, I am a new CSM (about two months in!). My biggest challenge so far has been the lack of direction given by leadership on the ways to be most productively be spending my time. I think this is particularly challenging because there was no CS in place before I started. So I am implementing systems while also…
I’m leading a one person post-sales team :) and I’m doing some headcount planning. I’d like to know how many post-sales employees your company had when it had about $5M in recurring revenue. Thank you!
I’m leading a one person post-sales team :) and I’m doing some headcount planning. I’d like to know how many post-sales employees your company had when it had about $1M in recurring revenue. Thank you!
Hello! I recently cracked into the customer success field and I've been loving it! I work at a SaaS startup and I manage the SMB portfolio of our client base. I'm responsible for around 95 clients (and counting). It feels a little daunting to effectively manage a larger portfolio of clients. I want to be proactive rather…
Hello CS family, I am looking for ideas for cross pollinating knowledge in a team. We would like to improve the interaction and learn from the lessons between the team members. Thanks! Best, Sri
Hi, First time posting and happy to finally join the community! Here goes... I plan to have a discussion with my CS team on how many follow ups is best when sending proactive outreach. This could be for product adoption, onboarding, etc... In my online research, I have read that 2 to 3 follow ups is typically best with…
Community Members, We're working to gain better insight into how our customer's leverage our products/platform and better articulate the value/efficiency they bring. Today, we leverage a number of primary tools - SFDC, Pendo, Asana (integrated to SFDC) and Salesloft (integrated to SFDC). *Note - we've not yet implemented a…
Hi Everyone, Anyone got some really creative ways that you engage with your customers during the holiday seasons? Anything special that you do for your customers that seem to work really well? We are working on a new engagement approach during the holidays and I'd love to hear what others are doing that seem to drive a…
Good morning! Every 2 weeks, I look at Customer Success job opportunities posted on LinkedIn in the last 30 days. Compared to 2 weeks prior: - US postings are up 6.4% - Non-US listings down nearly 15% - % of remote jobs worldwide up 17% And now, trivia! Without looking at the graphic or Googling, which of the top 10 tech…
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