Metrics & Analytics

Category List

Discussion List

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  Tracking Feature Request and Overall Client Feedback

  Bradley New 1 view 21 comments 0 points Most recent by Will Pagden July 2020
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  Customer segmentation and engagement should change within the customer lifecycle and divided simply

  Effie Mansdorf 11 views 6 comments 0 points Most recent by Thomas Seelbinder July 2020
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  Average BoB size per CSM?

  Tom Fortier 182 views 6 comments 0 points Most recent by Tom Fortier July 2020
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  Developing consistent metric for Usage/Adoption across customer set

  Ronald Krisak 1 view 2 comments 0 points Most recent by Ronald Krisak July 2020
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  What are some interesting metrics/analysis you look at to present to your customer?

  Brian Hartley 1 view 3 comments 0 points Most recent by Sumith July 2020
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  After a merger: how to combine CS teams

  James Fisher 1 view 5 comments 0 points Most recent by Scott Morgan June 2020
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  High Touch vs Low Touch with differing contract vehicles

  Jim Ashley 21 views 11 comments 0 points Most recent by Sidd June 2020
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  Has anyone implemented 'Amazon-inspired' written narratives for their internal or customer meetings?

  Shaun Porcar 1 view 3 comments 0 points Most recent by Shaun Porcar June 2020
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  How does your organization present QBRs / ABRs to SMB "Tech Touch" customers?

  Jeremy Donaldson 11 views 9 comments 0 points Most recent by Sidd June 2020
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  If you need to change minds about NPS...

  Ed Powers 1 view 5 comments 0 points Most recent by Tom Fortier June 2020
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  How do you measure the performance of the CSM function? What metrics do you add as you mature?

  Jeff Breunsbach 1 view 7 comments 0 points Most recent by Samma Hafeez June 2020
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  How is segmentation affecting the way that you get feedback from your customers?

  Alex Hornbuckle 1 view 5 comments 0 points Most recent by Steve Bernstein June 2020
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  Value or Adoption for healthscore

  Effie Mansdorf 11 views 9 comments 0 points Most recent by Marijn Verdult May 2020
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  Should CSM be a SKU'd line item in an SOW? How should it be approached with different tiered custome

  Effie Mansdorf 1 view 13 comments 0 points Most recent by Kevin Mitchell Leonor May 2020
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  Customer ROI as part of health score?

  Andy Barton 1 view 9 comments 0 points Most recent by Tammy Krieger May 2020
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  RE: How has Covid-19 affected health scoring calculation?

  System 1 view 0 comments 0 points Started by System May 2020
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  How has Covid-19 affected health scoring calculation?

  Andy Barton 1 view 5 comments 0 points Most recent by Jeff Breunsbach May 2020