December 8, 2023 Week in Review

Heather Wendt · December 2023

December 8, 2023

As we near the end of the year GGR wants to make sure you are checking out the awesome resources within the community!

Focused on the EBC's (Events, Best Practices, and Content), take a look at these value-adds!

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Events

🗨️ GGR CS Leadership Office Hours

The GGR Leadership Office Hours are a great way to connect with your peers through conversations about leading CS topics.

We have two remaining for 2023 - Sign up here

And our 2024 schedule is now available here!

**Interested in becoming an Office Hours host?

Learn More about the process

Sign Up here

Best Practices (Conversations)

December Question of the Month

@BernRisley has asked: "How can CS step into the ongoing sales motion?" Join the conversation before the end of the month and earn a limited edition badge!

Tools for Teaching Customers

Customer Education - an important part of product usage and engagement. @kennef would love to know what tools are you using to support your efforts? Take a look at what your peers think.

CSM Incentive Plans - NRR, GRR, ...

Are you compensating your CSMs based on growth? @Miranda Balcar would love to see how you are doing it. Take a look at what other teams are doing.

Kicking Off New Digital CS Program

@Garrett_Mesa has recently been tasked with building out a digital CS program and would love to learn more about how others are making the shift and doing it well. Share your thoughts!

Content

🎙️ Podcast

Continuing our Scaling CS series, @Dan Ennis with Monday.com talks about how his team has made the move to Digital CS.

Start small, iterate for impact, expand
Identify where dedicated staff who focus on various components are needed
Partner synchronous and asynchronous programs (ie-Office Hours and email strategies)
Create content that is based on desired outcomes from customers
Focus on ways your processes can become more effective and efficient rather than 'doing more with less'
Create a strategy that allows you to focus on an area, find out what is working, fix what isn't and track metrics

Listen Now

🎬️ 2023 Demopalooza Demo Videos

Looking at your 2024 tech stack? Check out the videos from our demopalooza from CS vendors across the industry. They will only be available through the end of the month, so make sure you add this to your To-Do list!

Check out the videos here

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