Week in Review - November 1

Heather Wendt · November 1

November 1, 2024

What an incredible (and incredibly busy!) few months! So many amazing CS-focused events out there, and GGR had a part in a few of them! From our September live event in Austin, TX, to participation in ChurnZero’s Zero-In through a presentation and a happy hour, to the 2nd annual Demopalooza that just ended yesterday with 17 vendors participating over the course of 4 days. Keep an eye out for the announcement that the demo videos are live in GGR in the next week or so!

As we gear up for a rapidly approaching end of year, I am wondering what you are focusing on? Is it finishing strong and making sure you are reaching out to those last customers on the list? Are you beginning to look at changes in processes and strategies for 2025? Are you just trying to keep up with all of the meetings, asks, and fires? Take a moment to share your status in GGR!

Events

🗨️ GGR CS Leadership Office Hours

The GGR Leadership Office Hours are a great way to connect with your peers through conversations about leading CS topics.

Wondering if it is worth it? Here is some feedback from our latest event:

I appreciated the opportunity to connect with a bunch of people interested in CS and how we can improve things for our customers!

With only 2 meetups remaining for 2024, make sure you have registered so you don’t miss them!

Be sure to register

Sponsor Corner

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Start with a call to assess your existing processes and pinpoint areas for improvement, then follow up with a demo to see how our platform can elevate your Customer Success game.

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Schedule your demo here

Best Practices (Conversations)

Check out some of the great conversations happening on GGR. Click the title to see the full conversation and share your insights!

Outsources Remote CS Teams

Sophie Quinn is asking for some help with outsourcing companies to help bring support especially in new markets. Have some thoughts? Be sure to share it here!

Career change to CS

Msobierajska is looking to move from hospitality over to CS and would love to get some insights into qualifications that would be beneficial and getting their foot in the door. Can you help with some suggestions?

Thoughts on customer asking for new rep

Kathryn Moore is looking for opinions and approaches to reassigning accounts based on customer requests. What are your thoughts?

CSM and FEDRAMP

An emerging market, Chimeria Gonzalez would love to get some insights into CSMs and federal agencies. Have any experience here you can share?

Inherited a CRM

Brian O’Keeffe has run into an issue with a CRM inherited through an acquisition is just not functional and would like to hear from GGR members who have reconfigured a CRM in their career. Is this you? Take a moment to pop in and share your thoughts!

4th Quarter Introductions

Every quarter we create a space for new and ‘mature’ GGR members to share a bit about who they are professionally and/or personally. If you haven’t participated in one of our intro threads yet, be sure to hop in, check out your peers, and share! Get started

Content

GGR SuccessScapeLooking for options for a tech need? GGR has a SuccessScape that pulls together over a hundred different resources (suggested in large part by your peers) and categorized to make it easy to see options. We are relaunching our list and asking for your input – is there a category or segment missing? What tech are you using that isn’t already on the list? Check out the QR code in the document to make your suggestions!

Psst – if you are a vendor and are on our SuccessScape or would like to be added, we also have a very exciting opportunity to have your logo linked to your website it make it even easier for potential customers to check you out.

If you are interested, be sure to reach out to heather@gaingrowretain.com for more information and check out the flyer for more options!

Community

GGR Job Board

Did you know that GGR has a job board and that there is activity on it? If not, take a moment to check it out here! This is a job board created for CS roles only and gives potential employers an opportunity to review potential candidates based on skill matching. If you haven’t created a profile yet, be sure to jump in and get started! OH! We are also in the process of adding some very cool new opportunities in the coming weeks to help job seekers even more, so stay tuned!

Member Highlights

Welcome to Our New Members!
@KaraDC
@Sarah Rich
@ryanwhite09
@norahsimon
@mcnallty2024
@James Leggett
@Ashah27
@amparoV
@rushaun
@kayliewhite
@joseihr
@ptran320
@laimonas
@jovalle24
@Sumit
@gopifich
@essamsleiman
@NellB
@ashaw
@George
@Sbaytion
@Bonnie R