Feedback for the number of touches post go-live
Seeker 
Updated by Heather Wendt
Hi All!
I am putting together our post-go-live process for customers. Once they are done onboarding, when should we connect? Here is something I put together, quickly. Working back down from 360 days.
365 days - Sign the contract
310 - Done with onboarding
295 - Post-Go-Live Review
265 - NPS
260- Check-In, Stats, Success Metrics
180 - NPS
176 -Check-In, Stats, Success Metrics
90 -NPS
85 - Check-In, Stats, Success Metrics, Continue for another year?
60 - Confirmed renewal for contracted and non-contracted renewal
0 - Signed contract (non-contract) or confirmation on contracted renewal.
Repeat
Would love your thoughts!
I am putting together our post-go-live process for customers. Once they are done onboarding, when should we connect? Here is something I put together, quickly. Working back down from 360 days.
365 days - Sign the contract
310 - Done with onboarding
295 - Post-Go-Live Review
265 - NPS
260- Check-In, Stats, Success Metrics
180 - NPS
176 -Check-In, Stats, Success Metrics
90 -NPS
85 - Check-In, Stats, Success Metrics, Continue for another year?
60 - Confirmed renewal for contracted and non-contracted renewal
0 - Signed contract (non-contract) or confirmation on contracted renewal.
Repeat
Would love your thoughts!