Differentiating "entry-CSM" vs. "Enterprise CSM" job postings

Devon Lee

As an organization who is looking to break out into CSM to have multiple levels I'd like to know how others have created distinctions when posting those two roles at the same time. 

At the most simple level our initial thoughts have been around years of proven CS experience with clients that match our "enterprise" level. 

What other qualifications differentiate an Enterprise or more senior CSM on your teams? 
 

Alex Turkovic

I think tenure as a CSM play a huge part, as the fundamentals are solid and will play well with larger clients.

I look for folks who have some of the following qualities:

• Experience handling large, enterprise level clients with many internal and customer stakeholders
• Someone with demonstrated experience leading cross-functional process improvement projects
• If you can snag someone who has managed (or coached) people before (perhaps at smaller organizations), that leadership acumen is a plus.
• Someone with sales experience is always a plus as renewal and upsell conversations come more naturally to them.

Just some thoughs.

Kevin Mitchell Leonor

Experience with high-touch high-ARR accounts is usually the differentiator.

Knows how to navigate and work with internal stakeholders to drive customer experience for these highly strategic accounts.

Jeff Breunsbach

@Devon Lee Check out this thread we started here: https://community.customerimperative.com/post/curious-to-know-what-organizations-are-doing-around-cs-career-pathing-in-th--5eb2bdf8ad0fd3393e74844e

 

Devon Lee

thank you! i had a feeling there might have been something existing that i just couldn't locate.