Differentiating "entry-CSM" vs. "Enterprise CSM" job postings

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Devon Lee
Devon Lee Member Posts: 13 Thought Leader
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edited August 2023 in CS Org Conversations

As an organization who is looking to break out into CSM to have multiple levels I'd like to know how others have created distinctions when posting those two roles at the same time. 

At the most simple level our initial thoughts have been around years of proven CS experience with clients that match our "enterprise" level. 

What other qualifications differentiate an Enterprise or more senior CSM on your teams? 
 

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  • Alex Turkovic
    Alex Turkovic Member Posts: 61 Expert
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    edited June 2020
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    I think tenure as a CSM play a huge part, as the fundamentals are solid and will play well with larger clients.

    I look for folks who have some of the following qualities:

    • Experience handling large, enterprise level clients with many internal and customer stakeholders
    • Someone with demonstrated experience leading cross-functional process improvement projects
    • If you can snag someone who has managed (or coached) people before (perhaps at smaller organizations), that leadership acumen is a plus.
    • Someone with sales experience is always a plus as renewal and upsell conversations come more naturally to them.

    Just some thoughs.

  • Kevin Mitchell Leonor
    Kevin Mitchell Leonor Member Posts: 248 Expert
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    edited June 2020
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    Experience with high-touch high-ARR accounts is usually the differentiator.

    Knows how to navigate and work with internal stakeholders to drive customer experience for these highly strategic accounts.

  • Devon Lee
    Devon Lee Member Posts: 13 Thought Leader
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    edited June 2020
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    thank you! i had a feeling there might have been something existing that i just couldn't locate.