I have recently joined a start-up as a CSM and have around 30 accounts assigned to me. From a business ops POV, CS has been reactive and somewhere couldn't articulate the value or the business growth …
Hey Guys, How is Customer Success Different in Small Businesses as compared to large business? Is it even important? How much of tasks or responsibilities of a CSM different in SMBs as compared to Ent…
Hi! I'm curious to learn how you help CSM teams managing 25 - 60 accounts, the most at risk segments who require advisory services more than a product in order to ensure success (product value is ther…
Hi Everyone! The company I'm with has tapped me to start and lead a CS department in our organization. We're a telecommunications company with clients of varying sizes and ranging from Banks, other te…
Calendar Q4 is coming to a close and I was just thinking of metrics. I've been in the startup world for nearly 4 years now and driving to support company and departmental OKRs. I don't remember having…
As an organization who is looking to break out into CSM to have multiple levels I'd like to know how others have created distinctions when posting those two roles at the same time. At the most simple …
