Customer on-site visits (pre and post covid)

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Mark Sims
Mark Sims Member Posts: 2 Navigator
edited August 2023 in Strategy & Planning
How much time was your customer success staff spending on-site 'walking the halls' of their customers:

Pre-Covid

Do you think it will return to the same truly post Covid?

Do you think it will be changed forever and more remote/digital/automated?

Thanks for your thoughts,

MarkS