Customer on-site visits (pre and post covid)

Mark Sims
Mark Sims Member Posts: 2 Navigator
edited August 2023 in Strategy & Planning
How much time was your customer success staff spending on-site 'walking the halls' of their customers:


Do you think it will return to the same truly post Covid?

Do you think it will be changed forever and more remote/digital/automated?

Thanks for your thoughts,