How are Ya'll Scaling?!

Hey All -

I won't stand on ceremony long here. Recently I've began working for a start up, that's now beginning to gain traction with some major players. Although I haven't been promoted, my duties have increased tremendously. Thats where this post comes in to play.

I know the mot popular way to scale right now is one to many. Creating office hours and onboarding in bulk. I'm looking for more customer journey/roadmap templates or ideas that you all have implemented that have been successful in helping you scale and or have allowed you to run the same/similar play on multiple clients.

My hope is that my ask makes sense.