The most recent content from our members.
Hello all! I'm new to GGR and am interested in a CS role at a company called Circle. They developed a platform for online communities (like this one), courses and events. I love their product, from what I've seen/heard so far. I've been in Skool and Thinkific groups/courses and Circle honestly seems like the best product…
Welcome to 2025, everyone! I’d love to hear your thoughts or see any insights from thought leaders about what’s on the horizon. As the pace of change accelerates, we’re seeing shifts in our tools, roles, and—most notably—customer expectations. It’s an exciting time for Customer Success, though I’ll admit it can feel a bit…
This is my first post after just joining this discussion, so please forgive me and provide kind assistance if I have posted to the wrong subsection! I am new here but a real enthusiast and loving this community so far. I have a background in teaching coding and in education and feel I could help with documentation, at…
I think we can all agree that customer success is evolving quickly. One topic that has been discussed quite a bit is the idea of self-service or "customer led". Candidly, I feel a bit conflicted. - As a SaaS buyer/user - I love the idea of a product and resources that I can seamlessly use without having to add more…
With more than ten years in Customer Success and rebooting a program from scratch and fresh to a new role, here are some of my lessons learned on how to start (or restart) a successful digital program. 1) Do not call it scale, tier three, digital touch, tech touch or anything that brands it low value, low cost, and…
My company has had a Sales Led Growth strategy since its start, and currently has a CS motion in place to support it. Beginning in 2024, we are launching a new product that has a Product Led Growth strategy. I want to help lead a CS function to support this strategy. Anyone have experience or advice in standing up a CS…
Scaled CS is a hot topic as companies are scrambling to maintain a high level customer experience with resources that are more limited than ever. This week, Nicole Saunders spends some time with @Jeff Breunsbach discussing how Zendesk is utilizing community to make this possible. Getting teams involved in community is all…
Does your company have a community but your CS team isn't yet utilizing it? @Brian O'Keeffe shares some ways that your community can have a positive outcome even beyond scaling. He shares 10 practical ways you can use the community now: Advocates Connections Engagement Automate Access Manage Forums Celebrate Milestones VIP…
Hello, This is my first question to the community. My company hosts an online research community. The platform we use to host the community was supposed to have provided us with onboarding to manage the community and engage the members. Unfortunately, no onboarding has been provided. Whenever I ask for it, my "client…
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