Has anyone designed or built a partner success programme? Would anyone like to have a chat with me about the must dos, don't dos, play books and how to navigate the pitfalls of changing the status quo? Fun stuff!!!!
Hello there I am looking at designing a premise to cloud migration strategy for our large premise base. Does anyone have ideas they can share? Also what are some of the lessons learned and who are the best examples of company's that have done this successfully? Many thanks Steve
Hey! anyone else out there have a great health (green, yellow, red ) workflow for a SaaS product customers use daily?
Hello. We are looking to include the post-onboarding CSAT score as part of the onboarding team's bonus calculation. I want to make sure that the questions we ask give us an read on the onboarding manager's performance as well as the company's overall performance with onboarding new clients. Given this, what (quantitative)…
Hi All, I am wanting to introduce an SLA moving forward and was wondering if anyone had any great tips of what to include or better yet, a template or good example?
Hello everyone, Hope you're having a great day :) My name is Bayron, I'm from Costa Rica and recently moved to Germany to start a new stage of my life. A good friend of mine recommended me GRR and as per what I have seen so far is a wonderful community with a combination of knowledgeable professionals and people willing to…
I would like to know if you have had this evolution in your work as a CSM: to move from your "end-user/mid-level" interlocutors to "executive-level customers". How did it go for you as a CSM? How did you build your relationship? How did you prepare to have the talk about business instead of usage? What was the most complex…
I feel like this topic may have been touched upon earlier but I can't find the exact thread I am looking for (maybe I am wrong and it hasn't) - so I apologize if this is a repeat. I am wondering how others handle contract negotiations. Not upsells or starting the discussion about the contract renewal, but rather…
Hi everyone! I'd love to connect and learn more about what other SaaS companies are doing for their CS Operations team and see how I can be of service. For those in CS Ops/CSM roles - What's your program structure? What's working well? What are your current struggle or challenges that you are facing? Thanks so much!
Contact hygiene is a beast isn't it? I'm curious to learn from others how you automate contact hygiene reminders or the verification process you have CSMs/AMs go through to OK NPS recipients.
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