Hey! I am on a Digital Customer Success team (100+ accounts per person) and am helping build out the program. I have a couple of questions: 1) For non-telemetry (no product usage) insights, what sort …
Hi gang, Does anyone here use HubSpot to manage their product implementation process? We are transitioning to HubSpot CRM and went with an outside vendor to implement the tool for us. They are very go…
My company has had a Sales Led Growth strategy since its start, and currently has a CS motion in place to support it. Beginning in 2024, we are launching a new product that has a Product Led Growth st…
Hi everyone, At CloudHealth, we have two routes to market, Direct and Partner (mostly focused on MSPs). My team and I have had tremendous success investing early in Partner Customer Success, making it…
Hello Community, Do any of you have experience building out Customer Success where your model is 90% Channel vs 10% Direct? I'm interested in building out a Playbook for Partners to follow as the deli…
Hi all, Wondering how you all compensation Success Operations lead/team members? I can't seem to find much online. My gut is team NRR + goal achievement.
Hello, GGR Community! I've read the many past posts about what interview questions you may be asking of new CS candidates but I'm flipping the script a bit here: I'm headed into 3rd and final round of…
Hi all, I'd like to propose some changes to our CSM compensation plan for 2024. Last year we issued 2 bonuses each half based on NRR. I discovered that if a sales person helped land an expansion or an…
