Hello all, I am quite new to the Customer Success space but have worked with great customer success colleagues in close partnership as a Product Manager for several years. Recently, I've been exploring how LLMs (the AI behind ChatGPT) can be used to synthesize qualitative data from customer calls and emails. I would love…
Hello, Looking for US based vendor recommendations for companies that create video customer testimonials. Thanks in advance!
Hi All, Just wondering if anyone has got any insights or experience on how ChatGPT can be used for supporting customers for a SaaS product. Many thanks in advance. Mona
Recent disruptions of service affecting major CSPs have highlighted the importance of having a multi-cloud environment and backing up customer data. One of the main benefits of a multi-cloud environment is increased resilience and availability. By spreading data and workloads across multiple cloud environments,…
I am looking for one that can help me with my proactive outreach (outbound communication/ emails), a centralized system for customer information (right now our data is hard to access), and I'm not sure if this is an option but if any involved usage data that would be helpful. I'm relatively new to being a CSM so ease of…
hi all, does anyone have any experience or preference when it comes to integrating Jira with Salesforce? less interested in creating tickets in SF to be sent to Jira at the moment - mostly interested in connecting customer data (outside of name - such as ARR, segment, vertical etc) to Jira tickets (in this scenario:…
I am looking for sample and sharable playbooks triggered by an identified risk, identified opportunity, anomaly detected, CSM-initiated, or significant change in components that make up customer health score. It could be automated or CSM-led or hybrid. Where are such playbooks usually documented? In the CS platform? In a…
We're considering ripping out ChurnZero and replacing it with Planhat. We've had ChurnZero for 3 years and have grown dissatisfied with some of the recent changes. Has anyone done a rip and replace to Planhat? Anything we should be aware of in terms of functionality ChurnZero had and Planhat doesn't? Thanks so much!
Hi All Over the last 5 years, I've been an avid user and supporter of CS platforms and in this time have been a user of Gainsight and Totango on multiple occasions. I've just joined a company where Totango is the tool, and definitely the right choice for the company. I last used Totango about 18 months ago and its great to…
Hi All, I'm not sure if anyone else has encountered this scenario/need, but I figured this was the place to ask! I don't currently have a "work email", but I wanted to use some downtime to add some certifications to my toolbox and Gainsight doesn't seem to allow for signups to any of their course content without a work…
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